audiencemd: "0.1" title: "Replace with audience or project name" status: draft last_reviewed: YYYY-MM-DD owners:
- "Replace with owner/team"
AUDIENCE.md — Replace with project/product/campaign name
Audience name
Write a short, specific name for the audience. Avoid “everyone,” fake personas, or demographic labels unless they are genuinely decision-relevant.
Summary
Describe who this is for, what situation they are in, and why this audience matters.
Primary audiences
1. Segment name
Describe the segment in practical terms: what they are doing, what context they are in, and why they are primary.
Needs
- Need 1
- Need 2
- Need 3
Constraints
- Constraint 1
- Constraint 2
Current alternatives or behaviors
- What do they do today?
- What have they already tried?
Secondary audiences
- Adjacent audience 1 — why they matter, but should not dominate decisions.
- Adjacent audience 2 — why they matter, but should not dominate decisions.
Jobs to be done / desired outcomes
- When [situation], they want to [motivation/action], so they can [outcome].
- When [situation], they want to [motivation/action], so they can [outcome].
Pains, anxieties, and constraints
- Pain or frustration
- Anxiety, risk, or trust concern
- Practical constraint such as budget, time, skill, access, regulation, or operational complexity
Motivations
- What makes them care?
- What would make them act now?
- What outcome would feel meaningfully better than their current situation?
Decision criteria
- What must be true for them to trust or choose this?
- What tradeoffs are they willing or unwilling to make?
- What would cause rejection?
- What would make them switch from the current alternative?
Language and tone
- Words they use
- Words to avoid
- Examples that resonate
- Tone that fits
- Claims that are credible
- Claims that would feel exaggerated or manipulative
Anti-goals and exclusions
- Who this is not for
- What the project should not optimize for
- Tactics, claims, or messages to avoid
- Vulnerabilities, fears, or identity traits that must not be exploited
Evidence
- Source: what was learned, when, confidence level
- Source: what was learned, when, confidence level
Assumptions
- Assumption that needs validation
- Assumption that needs validation
Open questions
- Question 1
- Question 2
Related files
- Link to research, product brief, campaign brief, analytics notes, interviews, or strategy docs if relevant.